Frequently asked questions

Click “Create account” at the top right, fill in your name, email address and a password, then confirm your email using the link you receive. Once that is done you can immediately reserve packages such as the Paddock Club or the Race Home. Your account keeps all your orders, invoices and tickets in one place, so everything is easy to find later on. Setting it up only takes a minute and there is no charge for it.

Confirming your address protects your account from misuse and ensures important order, payment and ticket information reaches the right inbox. Without a verified address, things like your QR code, which becomes visible 48 hours before the event, or your invoice could not be delivered reliably. It is also a simple extra safeguard against someone else accidentally gaining access to your details. You only need to confirm it once.

After signing in you will find all your orders neatly organised under “My orders” in your account. There you can see the status of each order, the packages you selected such as Race Home or Paddock Club, and the related invoices and tickets. Once tickets are available digitally, you can add them straight from that overview to Apple Wallet or Google Wallet. That way you never have to search elsewhere for the latest status.

We strongly encourage using an account, because tickets, invoices and order updates are made available there in one clear overview, including the option to add tickets to Apple Wallet or Google Wallet. Without an account it becomes harder to retrieve your QR code, which appears 48 hours before the race, or your invoice later on. For business bookings from ten Paddock Club passes upward, an account is also needed to link your KVK number and billing details. Setting one up takes very little time and makes the whole process much smoother.

You can change your email address easily in your account settings by entering the new address and saving it. We then send a confirmation link to that new address, which you need to click before the change takes effect. Until that confirmation, the old address remains in use for important messages such as ticket notifications and invoice information. This prevents you from accidentally losing access to your orders.

An account can be temporarily restricted for security, payment or verification reasons, for example when fraud is suspected or a payment has failed. This is a precautionary measure and does not automatically mean something is wrong with your order. In that case, contact our customer service via 24/7 live chat or email, which we answer within four hours, and mention the reference shown on screen. We will then help you resolve the block as quickly as possible.

Yes, you can submit a deletion request through your account settings, and we will process it within a reasonable timeframe. Data we are legally required to retain, such as certain invoice records, cannot be deleted immediately and will be kept for as long as the law requires. Please note that after deletion you will no longer have access to previous orders, tickets or invoices through your account. If in doubt, contact customer service first, who can advise you via live chat or email.